Terms and Conditions

By accessing, browsing or contracting the services of Peru Global Travel, you agree to be bound by these terms and conditions. If you do not agree with any part, you should not use our services.

1. Introduction

PG Connections Travel EIRL, with RUC 10463788524 and registered address at Don José de San Martin D11, Cusco - Perú (hereinafter "Peru Global Travel"), offers tour packages, excursions, transfers and tourism-related activities in Peru. These Terms and Conditions govern the use of our website and the contracting of our services.

2. Reservations and Payments

Reservation process

To make a reservation, you must complete the reservation form on our website or contact us directly by email or WhatsApp. We will send you a confirmation with the details of your reservation and payment instructions.

Payment methods

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, Diners Club (through secure platforms).
• Bank transfer: Deposit to our BCP or BBVA accounts (soles or dollars).
• Digital wallets: Yape, Plin, Tunki.
• Cash: At our office in Cusco.
• Western Union / MoneyGram: For payments from abroad.

Payment policy

• Deposit: A 30% deposit of the total amount is required to confirm the reservation.
• Remaining balance: Must be paid up to 15 days before the start date of the tour.
• Last-minute reservations: For reservations made less than 7 days in advance, full payment is required.

3. Cancellations and Refunds

Cancellations by the client

Cancellations must be communicated in writing to reservas@peruglobaltravel.com. The following penalties will apply:

Cancellation notice	Penalty / Refund
More than 30 days	100% refund of deposit, minus administrative fees (5% of total value).
Between 15 and 30 days	50% refund of deposit.
Between 7 and 14 days	25% refund of deposit.
Less than 7 days	No refund.
No show	No refund.

Tour cancellations by Peru Global Travel

In the event that a tour is canceled due to operational reasons or force majeure (adverse weather, closure of archaeological sites, strikes, etc.), we offer the following options:

• Date change without penalty.
• Full refund of the amount paid.
• Alternative tour of similar value (if available).

Important: Peru Global Travel is not responsible for additional expenses incurred by the client (flights, accommodation, etc.) due to cancellations.

4. Traveler Responsibility

As a traveler, you are responsible for:

• Documentation: Having a valid passport and, if applicable, a visa to enter Peru.
• Health: Informing about pre-existing medical conditions, allergies or special requirements at the time of booking.
• Luggage: Bringing appropriate equipment for each tour (warm clothing, comfortable footwear, sunscreen, etc.).
• Behavior: Respecting the rules of the sites visited, the guide's instructions and local laws.
• Punctuality: Being at meeting points at the indicated time. We are not responsible for losses due to lateness.

5. Itinerary Modifications

Peru Global Travel reserves the right to modify itineraries for operational, weather, safety or force majeure reasons. In case of significant changes, we will inform you promptly and offer reasonable alternatives. These changes do not entitle you to a refund if they are necessary to ensure the safety of the group.

6. Travel Insurance

We strongly recommend purchasing travel insurance that covers cancellation, medical assistance, accidents, loss of luggage and repatriation. Peru Global Travel does not include insurance in its packages, unless otherwise specified. We are not responsible for medical expenses or any other costs that may arise during the trip.

7. Health and Physical Requirements

Some of our tours (such as the Inca Trail or Salkantay Trek) require good physical condition due to long hikes and altitude. You are responsible for assessing your physical condition before booking. We recommend:

• Consulting your doctor if you have doubts about your ability to perform the activity.
• Acclimatizing in Cusco (altitude 3,400 m / 11,155 ft) for at least 2 days before starting high mountain treks.
• Informing us about relevant medical conditions (heart problems, respiratory issues, pregnancy, etc.).

8. Intellectual Property

All content on our website (texts, images, logos, videos) is the property of Peru Global Travel or its licensors and is protected by copyright. Total or partial reproduction without written authorization is not permitted.

9. Limitation of Liability

Peru Global Travel acts as an intermediary in the provision of tourism services (accommodation, transportation, guiding, etc.) provided by third parties. We are not responsible for:

• Cancellations, delays or deficiencies in services provided by such third parties.
• Loss, theft or damage to personal belongings during the trip.
• Accidents or injuries suffered during contracted activities.
• Non-compliance by suppliers due to force majeure.

Our maximum liability in any case shall be limited to the amount paid for the contracted services.

10. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Peru. Any dispute shall be submitted to the courts and tribunals of the city of Cusco, expressly waiving any other jurisdiction.

11. Contact

For any questions regarding these terms, you can contact us through: